Products on our website are in stock unless otherwise stated.
If we ever run out of a product that you have ordered we will
call you right away to let you know.
The first time you order we can only deliver to the registered
card / Paypal address. For subsequent orders you can specify a
different delivery address whilst completing your order.
We offer credit accounts for businesses. To apply for a credit
limit please email us your company details to
firstname.lastname@example.org and we can check the available
limit for you. Once a credit account is open you can order
through the website, specifying "payment by credit account"
when checking out.
Yes, you can selected pre 9.30am or pre 12pm services whilst completing your
order. If you need delivery the same day it may be possible to send a van
to you right away! Please call us on 01226 730606 and we can check for you.
You can login
here and view your account our website.
Go to "Track Orders" then click "View Order History" on
the order you need. This will display the progress of an order.
You should also receive tracking information from the carrier
once we ship. If you need our help to track an order please
contact us directly and we can assist.
If you have ordered from us before you will have a website login already.
You can access this using your email address and password. If you don't
know your password please call us on 01226 730606 and we can reset it for you.
Every item marked "DVD case" on our website has a clear outer cellophane
wrap for insertion of a cover or inlay unless otherwise stated.
We currently accept all major credit / debit cards and your payment
will be taken securely via our online payment partner Sagepay. We also
accept Paypal and you can checkout with Paypal too if you prefer. We can
also speak to you directly over the phone to process your order if that's
more convenient - please call us on 01226 730606.
If you have placed an order you wish to cancel please call us
immediately on 01226 730606. There are various reasons why you
may need to cancel and if we have already shipped the order we
may need to arrange a return instead of simply cancelling the order.
You can login here
and view your account our website. Go to
"Track Orders" then click "View Order History" on the order
you need. This will display the progress of an order. You
should also receive tracking information from the carrier once
we ship. If you need our help to track an order please contact
us directly and we can assist.
Simply add the items you want to buy to the shopping cart
and when you're ready you can check out, entering your delivery
and payment details and any specific instructions we may need.
If you wish to return any items to us please fill a Returns
Request by clicking HERE.
We will then send you an returns form which you should
print and include with the items you're sending back.
Any items we receive without a returns form may not be
processed or refunded.
The phones are open Monday to Friday 9am to 5pm or you
can drop us an email at email@example.com.
Please contact us directly and we can help.
You can login here
to your account. If you are having trouble or have forgotten your password please call us on
01226 730606 and we can help.
You can login here
and retrieve all your invoices from our website. Go to "Track Orders" then click
"View Order History" on the order you need. The invoice
is accessible from the order history page.
If you are a credit account holder we can send you a
copy invoice too - please email firstname.lastname@example.org
with your request.
We send out the latest news and offers via email every
1-2 weeks. To subscribe or unsubscribe from our newsletter
please email us at email@example.com and we can update our mailing list.
Unfortunately, sometimes goods will be damaged in transit.
If your delivery arrives damaged please email us at
firstname.lastname@example.org and tell us what is
damaged, including your order in the email. If you let
us know within 24 hours of your delivery we can ship out
replacements free of charge. Please keep any damaged items as they may need to be collected or inspected during any claims procedure that follows. If you do not let us know within 24 hours from delivery we are not able to offer a free reship but
we can credit or refund for any items damaged.
The shipping cost is calculated by weight and delivery address.
When you check out all the shipping options and costs
will be displayed before you are asked to pay. If you
prefer we can give you these costs before you order
- please email email@example.com
or call us on 01226 730606
If you order before 3.30pm Monday to Friday we will
ship your order the same day. We use next business
day services with Fedex, Interlink and Parcelforce.
If your order is large enough that it has to be palletised
then shipping time may be affected - please call us if your
delivery is time-critical. Most orders arrive the next business
day but on rare occasions deliveries can be delayed.
If you order is time critical we have guaranteed services
available - they cost more but give you the delivery
guarantee you need. Guaranteed services are Interlink
"pre 9.30am" and "pre 12pm" and Fedex "Saturday delivery".
Please call us on 01226 730606 if you need any help with our delivery services.
If you order before 3.30pm on a weekday, we will ship your
order the same day. Orders placed after 3.30pm or over
the weekend will be shipped the next business day.
We are only human and on very rare occasions you may end
up with something you didn't order - oops very sorry!
Please call us straight away on 01226 730606 and we can
arrange to collect those items and send the correct ones to you asap.